Known Scholars Issues

Open Issues

Issue: Widgets feeds not updating for some profiles (leads to outdated information displaying on downstream websites)
Status: Open
Problem Description: In some cases, Widgets feeds are showing stale data (e.g. old position titles). In most cases, profile owners, delegates, or Power Users can use the "Force Widgets Index" button in Profile Manager to trigger a manual update to the widgets data. We are working to resolve this issue.

Issue: Some email and phone numbers marked as private appearing on Scholars 3.0 profiles
Status: Open -- Temporary resolution
Problem Description: We have identified a bug where some email and phone numbers marked as private are still hidden in profile manager and the outgoing widget data feed, but are appearing in GraphQL and the new Scholars 3.0 profiles. Our analysts and development team are currently investigating the issue and an update is forthcoming once the appropriate resolution is identified.
Interim Resolution: July 5: The phone number and email fields have been removed from display on Scholars profiles until the issue has been fully resolved.

Issue: Data imported into Scholars from other systems is taking longer than normal to load
Status: Resolved
Problem Description: Changes made in dFac and SAP typically take 24-48 hours to load into Scholars@Duke. However, in the past week we are seeing much longer load times. This delay impacts both faculty data and organization data.

Issue: Some hidden sections are still appearing on user profiles
Status: Resolved
Problem Description: We have identified a bug where some sections of the profile that have been hidden by the user (i.e., Education) are still appearing on their profile even though they show as hidden in profile manager.