Open Issues

August 30, 2023

  • Issue: Widgets feeds not updating for some profiles (leads to outdated information displaying on downstream websites)
  • Status: Open
  • Problem Description: In some cases, Widgets feeds are showing stale data (e.g. old position titles). In most cases, profile owners, delegates, or Power Users can use the "Force Widgets Index" button in Profile Manager to trigger a manual update to the widgets data. We are working to resolve this issue.

June 28, 2023

  • Issue: Some email and phone numbers marked as private appearing on Scholars 3.0 profiles
  • Status: Open -- Temporary resolution
  • Problem Description:  We have identified a bug where some email and phone numbers marked as private are still hidden in profile manager and the outgoing widget data feed, but are appearing in GraphQL and the new Scholars 3.0 profiles. Our analysts and development team are currently investigating the issue and an update is forthcoming once the appropriate resolution is identified.
  • Interim Resolution: July 5: The phone number and email fields have been removed from display on Scholars profiles until the issue has been fully resolved.

Resolved Issues

July 12, 2023

  • Issue: Data imported into Scholars from other systems is taking longer than normal to load
  • Status: Resolved
  • Problem Description: Changes made in dFac and SAP typically take 24-48 hours to load into Scholars@Duke. However, in the past week we are seeing much longer load times. This delay impacts both faculty data and organization data. 

June 28, 2023

  • Issue: Some hidden sections are still appearing on user profiles
  • Status: Resolved
  • Problem Description: We have identified a bug where some sections of the profile that have been hidden by the user (i.e., Education) are still appearing on their profile even though they show as hidden in profile manager.